Frequently asked questions

How Do I Place An Order?​

Use our online store, order by e-mail at sales@kramble.net, or call our office at 306 933 2655.

Payment & Shipping

We accept payment by Visa, MasterCard and American Express. Shipping in Canada is by Canada Post or Purolator (this is dependant on the weight of the item ordered) and in the US by Fedex.

Secure Ordering & Payment Options

We accept Visa and Mastercard on our online store.

Returns & Refunds

Returns and Refunds are determined on a case by case basis and may require a restocking fee. Product must be in new condition in original packaging. Call our office at 306 933 2655 prior to returing any product. ​


Direct Service Line: (306) 933-2689 At Kramble we stand behind our product 100%. We are committed to getting you back up and running as quickly as possible. In the event that your unit goes down while you are using it, we have a loaner program to keep you up and running. These units are sent to you at no cost until we get yours repaired and returned to you. If you require troubleshooting, warranty work, or need a repair please contact our service department at (306) 933-2689. We are available Monday to Friday 8:00am to 4:30pm. After hours and weekends please leave a message or e-mail service@kramble.net and we will get back to you during regular business hours.


When sending in a repair, be sure to include all your contact information. Click here to fill out our quick repair form to send along with your product. Repairs can be sent to us directly at: Kramble Industries Inc.
20-3924 Brodsky Ave
Saskatoon, SK S7P 0C9


Warranty work will be done according to our Warranty Policy. Click here to see if your product falls under our Warranty guidelines. If you are unsure, give us a call and we can review it with you. If your service is deemed as Warranty, click here to get the claim form to attach to the repair.


We can troubleshoot over the phone (306) 933-2689 or see our YouTube channel or our Videos tab in the Menu Bar for some common issues.

Loaner System

Our loaner system is designed for those that have a repair in or possibly are waiting for an order to be filled. A deposit is placed on an item and returned once the item is back to us. If returned with any damages we do hold any required service fees.